[2019RedZR2]

While some are fascinated by "the fix", I am not. It comes down to the company being cheap and wasteful. All "their fix" is doing is changing the stress riser spots. Unless the sheetmetal they are applying covers every spot all the way to the edge, then they are just playing a shell game with the stress riser spots. So, even with their fix, it is possible to eventually still have the sheetmetal crack at the stress riser points, just like the Silverado is doing on the regular, as we speak.

I can only imagine what my blood pressure would do if we had the $110,000 Silverado ZR2 Bison, that is still at our dealer and the roof split and their fix is " drill holes at each end of cracks, and weld it !" I would flip out.

I mean what's next, gas tanks that leak because the plastic is too thin to support itself if you fill it up ?

 

[Rich_N]

While some are fascinated by "the fix", I am not. It comes down to the company being cheap and wasteful. All "their fix" is doing is changing the stress riser spots. Unless the sheetmetal they are applying covers every spot all the way to the edge, then they are just playing a shell game with the stress riser spots. So, even with their fix, it is possible to eventually still have the sheetmetal crack at the stress riser points, just like the Silverado is doing on the regular, as we speak.

I can only imagine what my blood pressure would do if we had the $110,000 Silverado ZR2 Bison, that is still at our dealer and the roof split and their fix is " drill holes at each end of cracks, and weld it !" I would flip out.

I mean what's next, gas tanks that leak because the plastic is too thin to support itself if you fill it up ?

I can say I am not "fascinated by the fix." I am just happy it appears to work.

As for "adding sheet metal" to the roof, they aren't applying any sheet metal to the truck roof. They are applying 5 pieces of sound deadening material. These pieces of sound deadening material only contain an outer foil backer, nothing more. These pieces already exist on almost every vehicle roof out there to stiffen them up and deaden harmonics. They are basically adding additional pieces where they didn't apply them, probably so they could save some money.

And yes, I wouldn't be surprised at all to see a leaking gas tank due to thin plastic. It's sad, but the incessant cost cutting found in all businesses these days makes these things a reality. This is no different than the software issues that grounded the sales of the Blazer EVs or the recent stop-sale order for the 2024 twins. I'm absolutely positive that cost-cutting and poor management of the software infrastructure was to blame. I see it every day where I work. As long as Wall Street and investment bankers call the shots, that's not changing.

 

[FireNative2]

While some are fascinated by "the fix", I am not. It comes down to the company being cheap and wasteful. All "their fix" is doing is changing the stress riser spots. Unless the sheetmetal they are applying covers every spot all the way to the edge, then they are just playing a shell game with the stress riser spots. So, even with their fix, it is possible to eventually still have the sheetmetal crack at the stress riser points, just like the Silverado is doing on the regular, as we speak.

I can only imagine what my blood pressure would do if we had the $110,000 Silverado ZR2 Bison, that is still at our dealer and the roof split and their fix is " drill holes at each end of cracks, and weld it !" I would flip out.

I mean what's next, gas tanks that leak because the plastic is too thin to support itself if you fill it up ?

They have to cut corners because they are barely making $80K profits on those $110K trucks and they are barely making $15K profits on our $45K trucks. They have to cut corners on quality to make sure those CEOs, board members, and shareholders get their millions in bonuses every year.

 

[SnapTrack]

Just had Service Bulletin 23-NA-209 performed on my Colorado yesturday. All day in the shop, but the dealership repaired the small dent, and applied the 5 patches. So far, all good.

@Seabiscuit, same dealership performed my repair. Hope your outcome went well.

 

[2019RedZR2]

Ours is going in Wednesday.

 

[Seabiscuit]

Just had Service Bulletin 23-NA-209 performed on my Colorado yesturday. All day in the shop, but the dealership repaired the small dent, and applied the 5 patches. So far, all good.

@Seabiscuit, same dealership performed my repair. Hope your outcome went well.

Their paintless dent repair subcontractor did an excellent job repairing the two dents in my roof and my headliner seems to be back in place in good shape. The only thing that went wrong is that when they had my headliner down, it scratched the piece of trim where the side airbag is on the drivers side B-pillar. Of course I noticed it right away (they didn’t point it out to me) and they’re ordering that part and will replace it.
As far as the patches go, I suppose we’ll just have to trust that they’re there, properly installed and they’ll alleviate any future car wash blower denting. I don’t think I’m going to be testing it anytime soon, though.

 

[Bd9646]

Mine should be ready today, any tips from those that have had it done on what to look for on the interior to make sure there is no trim damage etc.?

 

[gherbert]

Mine should be ready today, any tips from those that have had it done on what to look for on the interior to make sure there is no trim damage etc.?

Well look around the edge of the headliner and the cab
You will be able to notice it it is not properly in place

Suggest look at it before you drop it off too

 

[Rich_N]

Well look around the edge of the headliner and the cab
You will be able to notice it it is not properly in place

Suggest look at it before you drop it off too

As @gherbert said, it's a good idea to look it over before you drop it off as well. They are basically dropping the headliner to get access to the roof interior (not removing the headliner). This means that the upper trim pieces all come off as well as the overhead console panel and visors. I have no idea how the tech did it, but he gouged the heck out of my driver side A-piller garnish molding (cover trim) and didn't get it back in place properly.

Make sure everything is tight after getting it back. All trim panels should be seated and fully snapped/fastened into place.

 

[Bd9646]

It seems like they did ok. Dent looks repaired. hard to tell 100% it was raining. All trim pieces and headliner seem tight. the only issue I see is a bit of a pry mark on the screw covers on the oh **** handle, but nothing bad.

 

[gherbert]

It seems like they did ok. Dent looks repaired. hard to tell 100% it was raining. All trim pieces and headliner seem tight. the only issue I see is a bit of a pry mark on the screw covers on the oh **** handle, but nothing bad.

That Handle and Hanger Hooks are a Pain in the Butt to get off
Probably some Potty words were being used trying to remove them

 

[Bd9646]

That Handle and Hanger Hooks are a Pain in the Butt to get off
Probably some Potty words were being used trying to remove them

lol, I bet.

 

[2019RedZR2]

Ours has had the "roof fix" completed. And the front fenders are also "fixed".

Went to pick it up & immediately noticed that the grab handle on passenger side has the plastic deformed around bolt covers, where you can see someone used a screwdriver to pry out the bolt covers. 2 big blotches of grease from someone's pants was on passenger side leather seat and the grease was pushed down into the vent holes in seat. And the drivers door sill was all scratched up. So, after talking to the Manager, we came to an agreement. I said unless you can make it "like it never even happened", we definitely have a problem. To my absolute amazement, they were able to do just that. But to me anyways, it would seem very beneficial to dealer and customer to have someone actually check out the vehicle before they call the customer and say your vehicle is ready.

The dealer looked at me with a straight face and said "what's the problem ?" I almost had an aneurism when he asked me if I would drive it back to the actual place that actually did the work ! And take care of it myself because they were really busy.

I will try hard not to go back to that dealer but around here, it is not easy to get a dealer to do work if you didn't buy it from them unless you are paying for it.

 

[gherbert]

Ours has had the "roof fix" completed. And the front fenders are also "fixed".

Went to pick it up & immediately noticed that the grab handle on passenger side has the plastic deformed around bolt covers, where you can see someone used a screwdriver to pry out the bolt covers. 2 big blotches of grease from someone's pants was on passenger side leather seat and the grease was pushed down into the vent holes in seat. And the drivers door sill was all scratched up. So, after talking to the Manager, we came to an agreement. I said unless you can make it "like it never even happened", we definitely have a problem. To my absolute amazement, they were able to do just that. But to me anyways, it would seem very beneficial to dealer and customer to have someone actually check out the vehicle before they call the customer and say your vehicle is ready.

The dealer looked at me with a straight face and said "what's the problem ?" I almost had an aneurism when he asked me if I would drive it back to the actual place that actually did the work ! And take care of it myself because they were really busy.

I will try hard not to go back to that dealer but around here, it is not easy to get a dealer to do work if you didn't buy it from them unless you are paying for it.

Well that is very frustrating that it happened that way.

I had 2 Bad Experiences with the Dealer I bought my 1992 Eagle Talon from:

1) they were fixing the Rear Window Washer Fluid Spray Jet.
I guess one of the techs put a tool box on the roof.
well problem came in when the tool box was dragged off the roof.
I ended up in a Screaming Match with teh Co-Owner that ran teh Service Area.
Roof got repainted

2) When the timing belt broke on Christmas Day 1995
Had to be towed in to get a new timing belt and cylinder head. (Number 1 Piston went into the Cylinder Head at Idle and cracked it and bent the valves
They left a Greasy Hand Print on teh Windshield (Black grease and could see the hand mark) right over the steering wheel.
Not sure how they drove it out of the Service Area without seeing that

 

[CDN_CRF]

I’ve read elsewhere that the headliner is held up by plastic mounts that are very easily broken when removing and installing it and that they are molded into the headliner itself. The only way to replace them is to replace the entire headliner assembly. Unfortunately, I anticipate lots of 2023 Colorados and Canyons with loose and droopy headliners in the future. I’m starting to regret my purchase.

Why post BS like this based on hearsay? This is not true at all, there are retaining clips that hold the headliners in (and most every other trim panel), and yes, they tend to break when removed, they are simply replaced with new ones...happens all the time and often the techs don't bother, or forget, to remove the broken pieces. Gawd some people just like to stir the pot.

 

[Seabiscuit]

Why post BS like this based on hearsay? This is not true at all, there are retaining clips that hold the headliners in (and most every other trim panel), and yes, they tend to break when removed, they are simply replaced with new ones...happens all the time and often the techs don't bother, or forget, to remove the broken pieces. Gawd some people just like to stir the pot.

Why is my post BS based on hearsay any more than yours is? I personally found the broken ends of the plastic tabs in my truck when I got it back and there are posts in threads here and on three different Facebook forum groups where people are are saying they’ve found the broken pieces of the plastic retainers in their floorboards as well.
Why don’t you post a picture and a part # for the clips that you say are replaceable?

 

[gherbert]

Why is my post BS based on hearsay any more than yours is? I personally found the broken ends of the plastic tabs in my truck when I got it back and there are posts in threads here and on three different Facebook forum groups where people are are saying they’ve found the broken pieces of the plastic retainers in their floorboards as well.
Why don’t you post a picture and a part # for the clips that you say are replaceable?

It is a simple Plastic Clip:

But, do all Techs notice that something broke? Or find all the Broken Pieces?
Of Course Not.
But, almost every type of clip is replacable.
I have seen teh kits of clips in many Automotive Shops

Wurth makes lots of kits also:
Auto Body Clips | Fasteners | Assortments/ Package Deals | Wurth USA

Here is a Link for GM Clips:
Search GM Headliner Clips | Wurth USA

 

[Seabiscuit]

It is a simple Plastic Clip:
View attachment 463808
But, do all Techs notice that something broke? Or find all the Broken Pieces?
Of Course Not.
But, almost every type of clip is replacable.
I have seen teh kits of clips in many Automotive Shops
View attachment 463810 View attachment 463811

Wurth makes lots of kits also:
Auto Body Clips | Fasteners | Assortments/ Package Deals | Wurth USA

Here is a Link for GM Clips:
Search GM Headliner Clips | Wurth USA

The problem is the way that the “techs” are compensated. The faster they can complete a job, the more money they make. Thus the reason they damage one thing while they’re fixing another and hope that the vehicle owner doesn’t notice or when they do, enough time has passed that they can‘t prove it.

If your headliner is held up by 12 clips and the tech breaks three of them, he know that 9 will hold it up, that you‘ll never know the difference and it’d take him 10 or 15 minutes to go to the parts department to get replacements and that would directly cut into his pocketbook.

I’ve had my new truck in the dealership twice for repairs and both times they damaged other parts which I noticed and have had to take it back for them to replace parts (which they had to order) that the tech damaged.

Unless they equip each tech with a spare supply of all of the common clips along with a mandate that broken ones must be replaced, this issue will never stop.

In the techs defense, this roof patch repair pays 1.6 hours and there’s no way in the world that it could carefully and neatly be completed in 1.6 hours.

 

[gherbert]

The problem is the way that the “techs” are compensated. The faster they can complete a job, the more money they make. Thus the reason they damage one thing while they’re fixing another and hope that the vehicle owner doesn’t notice or when they do, enough time has passed that they can‘t prove it.

Well that is true for the Automotive Repair Industy
Some places charge by Actual Hours
And that can get scary at times too

In the techs defense, this roof patch repair pays 1.6 hours and there’s no way in the world that it could carefully and neatly be completed in 1.6 hours.

Yes, there will be Techs that 1.6 hours will not be enough to do the TSB Fix
But, I changed my Thermostat in my Colorado
With no instructions or video
And it took around that time
And trust me I took my time

So in Your Opinion
How long should it take?

 

[Seabiscuit]

Well that is true for the Automotive Repair Industy
Some places charge by Actual Hours
And that can get scary at times too

Yes, there will be Techs that 1.6 hours will not be enough to do the TSB Fix
But, I changed my Thermostat in my Colorado
With no instructions or video
And it took around that time
And trust me I took my time

So in Your Opinion
How long should it take?

Probably at least twice the amount that they’re allowing. Working with the sticky patches, placing them exactly where they’re supposed to go while working around the headliner that was only dropped, not removed (per the service bulletin) would be tedious and time consuming if done properly.