I get the call that the truck is ready, drop the rental off, get my keys and head out to the truck. I open the door and the drivers seat is all the way back as if there was a 7 foot tall person driving the truck. Every adjustment had been moved. Wasn't thrilled, didn't have time to go back in to discus as I had an appointment that I couldn't be late for. I got home still stewing over the seat, I noticed a glob of grease on passengers door.

I inspected the rest of the truck and found the drivers side door sill had been scuffed by someone's hoof! A short text thread with the service writer, who then got the service manger involved. He said that he will investigate what happened on Monday, have a nice weekend. Any advice or thoughts on how this should play out?
Thanks for your attention to this matter.