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New truck already back at the dealership...

14K views 48 replies 24 participants last post by  crappie man  
#1 ·
Sadly my diesel Canyon is already spending a couple of nights at the dealership. I got about 60 miles on her before the CEL popped on out of nowhere. I guess you have to be willing to deal with things like this if you want the first round of them, but the new EGR temp sensor should be there Wednesday. Has anyone else had to take their diesel back shortly after delivery?
 
#4 ·
Where there an actual regen limp case or was that a thread with a potential buyer stating they don't like that the truck will go into limp mode if there are problems?
I may be confusing that with another similar thread but can't remember...just don't remember reading the limp mode one myself. I've been away though.
 
#10 ·
I wonder if it is a p22oo code, very common on DEF equipped trucks both Dmax and Cummins and Ford. Most of the time the computer is cleared and CEL does not return. Due to very tight parameters in the Nox sensors allowable range of nitrogen exiting SCR (the world is ending...thanks EPA). Then computer sets CEL because you are killing the environment. There have also been a number of faulty sensors, causing a false CEL, the are replaced under emission warranty. But most of these emission related CEL's just need a reflash and go. The 2013 + Cummins 6.7L guys have had to buy a Code reader/eraser to clear these emission DEF related codes on a monthly basis , to prevent from having to go to dealer. Oh ya, have i thanked the EPA for this crap yet. >:):laugh:. The reason for this separate diesel section from gas is just getting started now, CEL threads are going to be abundant, parameters are tight on the diesel emissions, one hiccup and CEL is set and your grabbing for the code reader.
 
#15 ·
man I hate reading this stuff! Got a diesel coming next month. I know these emissions stink. I run a trucking company and trust me they all have these issues. I was hoping that this little diesel would be different. Also hate reading about the steering issues and stuff already. Cant be many on road at all. Hope you all get the issues resolved quick. Man last thing I want is to have my truck in shop all the time but man I really want this 2.8 diesel truck it just fits my needs perfect. Dang EPA made it crazy hard on diesel vehicles. Maybe one day they will find solutions without issues to burn clean so can enjoy the benefits that diesel provides.
 
#17 ·
Look on the bright side; at least it's under warranty. :) I've got a flakey O2 sensor in my current ride and it's been driving me crazy for the past six months. In cold weather the upstream sensor works fine. In warm to hot weather it likes to throw a CEL light. Of course since I'm talking about it it's going to come on tomorrow, but since we've been having cold weather here in MA the CEL hasn't come on in almost two months now. I'm trying to get by with it for now since the emissions are fine and it's just an annoyance (cat and downstream sensor was replaced this time last year). I plan on getting rid of it for a 2017 Canyon by the end of the year and I'd much rather spend the $300 it's going to run me on accessories for the Canyon. :)
 
#18 ·
No 2.8L yet. TPW 2/22.

But, my 2.0L CTD is on its 4th NOX/O2 sensor plush a reflash. Didn't really ask the difference as covered under warranty. However the reason they mentioned each time was due to soot buildup on the pre cat sensor.

Had a 98 jeep with a burned out O2 sensor that ran without CEL for about a year with only minor burping when it got humid out.. ...

From what I noticed when the O2/NoX sensor goes so does the great gas mileage these small displacement diesels get.
 
#21 ·
So here is where all of the fun starts...

I was always curious as to why everyone said the diesel in the Colorado/Canyon was so quiet and you couldn't hear any turbo noise. My brand new truck sounded like a proud diesel and had plenty of turbo noise for my taste! After 4 days of testing all of the schematic and trouble shooting diagrams my dealer decided that one of the 5 in link EGT sensors was not working properly and they ordered the new part to replace it. The fun part was that nobody really thinks to check the hard parts to make sure they were actually installed properly... Basically one of the sensors was not installed properly from the plant allowing a decent size gap in the exhaust piping. Problem solved and my Canyon is back on the road!
 
#27 ·
being our tie ins with the OEM's we likely have a little more perspective on this than most, the above post definitely is half true. While the assembly line workers do not fix issues, they bring in outside companies to the holding yard, OR send them to a job shop to correct issues. We have seen this first hand, and it can get pretty serious. There have programs to handle everything from replacing a sticker, to a whole driveline. I personally have been involved in doing the QC check on after line repairs.

But, this rarely is handled by the line workers, but 99% of the time is handled before it's shipped to the dealer.

note, this is from other vehicles, not specifically the twins
 
#34 ·
I'm not saying it's impossible for a vehicle with issues to reach the dealership. The assembly plant shipping off a vehicles with known issues is where I call BS. Something as major as the engine doesn't start is where I call MAJOR BS. The vehicles are driven onto the car carriers, be it a train or a semi vehicle hauler. Very unlikely anything that doesn't start would leave the plant. Depending on oem, and the quality checks in place, there are opportunities for issues to slip through. The intent from the plant is to deliver consistently product that functions as intended.

If there is an issue, the vehicles are pulled off line into a containment area. Here they are reworked and undergo further scrutiny to ensure everything is right before being released for delivery. The guys working on the line do not perform reworks. Line workers time is fully utilized at their production station performing specific assembly and quality check functions. If an issue finds it's way to the customer, threads and misinformation like this make unhappy customers. The plant is the first line of defense against this. The dealer, the last line of defense. It's not a perfect system but one that undergoes constant incremental improvement. In the end humans are still involved, mistakes happen. It's how you are treated when issues do arise indicates the quality of the company supporting their products.

I've worked for several different oem's. Same story, different company. Shipping product with known issues for dealers to fix is characteristic of a company that can't compete in today's market. The additional cost for dealer warranty work is not a sustainable business model. There are likely exceptions to the rule. Having dealer do reworks is a very expensive way to do business.
 
#41 ·
So you mention again that you have worked for several OEM's, care to share in what capacity that was or which ones?
I have not visited an auto factory, so I can't say what they have going on there, maybe you have worked there. I just see what gets to the other end, and it makes me think that your veiw of what happens is a bit too rosy.

As for not being viable for dealers to preform reworks, I'll remember that next time a batch of vehicles is SHIPPED with a "STOP-SALE" order already on them. Not to mention the recalls. -cough-bailout-cough-

Sent from my GT-N8013 using Tapatalk
 
#43 ·
So you mention again that you have worked for several OEM's, care to share in what capacity that was or which ones?
I have not visited an auto factory, so I can't say what they have going on there, maybe you have worked there. I just see what gets to the other end, and it makes me think that your veiw of what happens is a bit too rosy.

As for not being viable for dealers to preform reworks, I'll remember that next time a batch of vehicles is SHIPPED with a "STOP-SALE" order already on them. Not to mention the recalls. -cough-bailout-cough-

Sent from my GT-N8013 using Tapatalk[/QUOTE]

I've engineered and released chassis components. I've taken ideas from concept and followed them through production. Spent more than I care to remember in plants working the kinks out of a new production process. I'm very familiar with how cars and heavy trucks are manufactured. Issues can come out of nowhere. Responding with containment and corrective actions is part of the job.

There are times issues are identified after vehicles have left the plant. No amount of testing can predict every possible failure in all possible situations. Supplier may identify an issue with a batch of parts that are in cars already built, in transit or on dealer lots. This is where stop ship and stop sell orders come from. I never said it wasn't viable for dealers to do rework. This can and has worked for short term containment. Nobody in their mind would seek dealer rework as a sustainable mode of everyday operations.
 
#47 ·
Depends on what state your truck is registered in. But these things seem more like teething problems on a new build rather than lemon-law material.
 
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