https://gmauthority.com/blog/2025/0...gm-is-working-on-the-following-infotainment-system-issues-so-please-be-patient/
GM is working on a laundry list of issues with infotainment systems in recent models. They range from the screen going black to loss of audio to connectivity issues. The problems were widespread enough for GM to release dealer bulletin PIT6362 indicating that it’s currently working on resolving the issues.
The affected GM vehicles with problematic infotainment systems are all from the 2024 and 2025 model years, spanning the Chevy, Buick, GMC, and Cadillac brands. They include all full-size trucks and SUVs (both gas and electric, except the Hummer EV), midsize trucks, and compact and midsize crossovers (including EVs). The affected infotainment systems are identified by RPO codes IVD and IVE.
Owners will need to be patient as GM comes out with Technical Service Bulletins (TSBs) to fix all of these ongoing issues. Dealers are instructed not to replace the infotainment system itself in affected vehicles, as it will likely have the same problems until a solution comes down from GM.
The affected models are:
Apple CarPlay
GM is working on a laundry list of issues with infotainment systems in recent models. They range from the screen going black to loss of audio to connectivity issues. The problems were widespread enough for GM to release dealer bulletin PIT6362 indicating that it’s currently working on resolving the issues.
The affected GM vehicles with problematic infotainment systems are all from the 2024 and 2025 model years, spanning the Chevy, Buick, GMC, and Cadillac brands. They include all full-size trucks and SUVs (both gas and electric, except the Hummer EV), midsize trucks, and compact and midsize crossovers (including EVs). The affected infotainment systems are identified by RPO codes IVD and IVE.
Owners will need to be patient as GM comes out with Technical Service Bulletins (TSBs) to fix all of these ongoing issues. Dealers are instructed not to replace the infotainment system itself in affected vehicles, as it will likely have the same problems until a solution comes down from GM.
The affected models are:
- Chevy Colorado 2024-2025
- GMC Canyon 2024-2025
Apple CarPlay
- CarPlay black screen
- CarPlay crashed and disconnected while driving
- CarPlay phone calls either switching back to my phone
- Map view displays blank activity instead of CarPlay route when CarPlay is navigating
- Microphone indicator remains active if CarPlay is disconnected during Siri session
- Not connecting
- Loss of phone and radio audio, but chimes can be heard
- When playing music through wired CarPlay, and you receive phone call after hanging up when adjusting volume it will be stuck on adjusting phone volume and not music volume
- Wired CarPlay is not resumed after cold IGN cycle
- Cadillac Escalade V-series only: Performance timer not working in Long wheelbase (LWB).
- Camera Viewport partially visible on APA screen
- Lost media audio and VR/Phone call audio after source switch
- Audio cuts out each time drive mode is pressed
- Audio did not resume after mute/unmute
- Audio doesn’t work, but chimes do
- Audio is crackling
- Choppy audio (Cadillac only)
- FM tuner audio muted at start-up
- Lost Audio after DIC notification
- The Max Volume at Startup setting is seemingly not working as expected.
- No Audio after ending OnStar call
- No Audio at start-up
- Phone audio and radio audio inoperable. Chime ok.
- Switching Audio source doesn’t work properly
- Black screen on radio display for few seconds
- “Unable to delete or disconnect Bluetooth through connections page”
- “Backup camera view flickering between front and rear views”
- Black screen when shifting from R to P
- Camera app inoperable when switching to reverse or clicking camera icon
- Camera App launched with Video Feed and Buttons but no background in Reverse from APA app
- Camera app not launching from FCC or main screen. RVC ok
- Camera image shows wrong vehicle
- Camera performance
- Camera View Stuck After Pressing 360 Hard Button, Recovered During Drive
- Delayed camera bring-up
- Green camera feed/picture is displayed in the top-down views
- HMI covers the Rear View for half a second inoperable
- No rear camera
- No RVC – Red Camera Icon
- RPO 9C1 only – Ignore the RVC min Brightness when gear is valid but not in reverse.
- RVC black screen
- “The camera view and menu will display after 12s when switching gear from P to R after long boot cycle.”
- Turn signal camera background is transparent
- When in reverse wrong view is displaying
- Frequent Dimming of Cluster when on Active Bluetooth call
- “After ignition cycle cluster is displaying map view first and later changing to single gauge view”
- Black screen
- Cluster Display EV on ICE Vehicle
- “Cluster speedometer is covered by Audio Source and Recent
- Calls list pop-up (8-inch cluster only)”
- Does not show 10th gear
- False Jack Knife Alert, incorrect TAA after shifting to reverse
- “Rear Pedestrian Collision Alert when setting gear into Reverse in Backing up APA page”
- Red Jack-Knife Alert dismissed by automatic view change
- “The Trailer alert cannot display in cluster when sending related signal”
- (Buick and Cadillac only) left side of cluster touch inoperable
- Right side of cluster audio metadata disappears
- Inoperable
- Background Theme mismatch between IPD and VCD after USB SW flash
- Settings app icon disappears on home screen after unlocking profile, the home screen is empty
- Black screen after updating the radio
- Black screen
- Black screen is stuck when shifting from reverse to park
- “Buttons change volume, but volume levelis not visible when changing using steering wheel controls.”
- Default theme is not applied on the VCU home screen
- Display Brightness does not return to Day Mode from Night Mode
- GMC Approach Animation disables on driver door close
- When launching Video application, video metadata or empty card will be shown in custom home page
- The FCC and RCC may take longer to come on than other displays
- The theme color of app tray will change to blue after factory reset.
- Themes app showed up itself on Home screen and not changing theme properly
- Wrong theme is shown when selecting a different theme
- After ending a call via Bluetooth the infotainment screen went completely black for approximately 30 seconds
- Black screen
- “FCC keyboard does not dismiss when navigating away from text prompt with MFC”
- Keyboard does not display
- Keyboard stuck 5s and FCC black 2s when taping hide keyboard button on FCC
- “Keyboard Unavailable while driving” is displayed in FCC when in park and vehicle is not moving
- When in infotainment mode only “IGN off” the FCC will be blank
- Unable to change FCC View layout. Only HVAC, LKA, and camera functions are working and does not recover after an ignition cycle
- Black screen
- Ride height location is saved, and no other popup is displayed
- Black screen
- The OnStar Advisor call icon and text displayed on the AR HUD are too small.
- Bottom row HVAC controls not shown on center display – recovered with touching camera app icon
- Fan speed cannot be controlled using Google Assistant voice command
- HVAC hard buttons amber indicators don’t dim in nighttime mode with dimming control switch.
- MFC not working on main screen
- Pop up notification for using the MFC may not show up on screen and appears to be a touch screen inoperable concern
- Unable to come out of full-screen dialog with spinner from Payment App after clicking on
- Buy now for a data plan from MyBrand Store
- In vehicle notifications options time out while loading. (using Sign In with Mobile App)
- False setting of overtemperature warning
- Black screen
- Reboot
- OTA to enable power door options, the menu did not populate until after a cold boot
- Vehicle cannot receive updates to uOTA client app when it has any updates/enhancements available at GM back office to be delivered to vehicle.
- Reboot
- Full shutdown instead of suspend mode- full cold boot will take longer than resume
- Slow boot-up
- VCU taking too long to boot up and go into Reverse Camera
- Steering wheel next/previous track buttons stopped working
- Steering wheel scroll wheel changes audio station in opposite direction from which the user is scrolling.
- The themes app is missing and has different theme/ background colors on cluster and ICS screens.
- Trip Odometer value not resetting when pressing reset button
- Ultra Cruise showing up on the Settings App Info when it is disable
- The left rear Trailer Tire Pressure/Trailer Tire Temperature High alert is not displayed next to the left rear wheel
- No vehicle image
- Blocked from exiting key fob pairing or from starting a new pairing process
- Child Safety Locks is setting mismatch message on the center display when hitting the CSL button
- Customer will see “Vehicle Guide” app on IHU home screen, and upon clicking it, the myBrand app will crash because we are still in implementation phase for Vehicle Guide
- Heated seat button inoperable
- Hidden Ambient Lighting
- “Inoperative wireless charging buttons showing up in open driver door on approach”
- Lane keep assist defaults to off on startup
- MYBRAND app visibility
- The keyboard may not appear when trying to type on the screen