I recently purchased a Bak Flip HD with Bak Box for my 2015 Chevy Colorado. Do not purchase a single product from this company. They are the worst to deal with. There customer service is horrifying and there products are terrible.
I purchase a Bak HD cover for my new Colorado with a bak box, it took 3 weeks to arrive. Once it arrived... I installed it that night. The instruction are not very good and it took me 1-2 hours to install. I took my time because I didn't want to mess up my new truck, of course. When I was finished, I noticed that the cover was 1 inch to short!. thinking I just installed it wrong I adjusted it to flush up with the tailgate which left a large gap at the front of the bed. It was late so I went to bed, then work the next day. when I got home... I went to take another look at the cove and noticed the seals had baked off in the sun! I though to myself, its time to make a phone call. I called up there customer service and got some sarcastic guy who made me feel like I was a bother. I told him my concerns with the gap at the front of the bed which he ignored my question completely and went on to tell me to contact another guy in the company through email to send me new seals to install myself. I was not happy with this answer and how I was treated. so I took a few pictures and sent a email to this other guy in the company that the customer service guy gave me... and heard nothing. I was very concerned to say the least, so I pulled up my invoice to discover that even though I ordered directly through the companies website, Bak had a distributers fulfill the order. Luckily there customer service was much better but it took a month just to return the cover. however they would not give me 100% of my money back unless I ordered another cover. Which I did not. instead I found running boards I liked. Which I am still waiting for...
In summary
The Bak covers are junk and beware, they feel cheap they leak badly and are engineered terribly. I didn't event try to install the bak box because the water rivered into the front of the truck bed right where the box would have been. It would have soaked all the contents. The company does not listen to its customers when theres a problem. in order to have gotten my money back they required me to get a statement from GM saying that there bed is 1 inch longer. Which is just BS when its public knowledge, also if I just don't like a product can't I just return it?
I don't ever write bad reviews but this was just to much and I didn't what somebody else to get caught up in this crap. STAY FAR WAY FROM BAK Industries!!!
I purchase a Bak HD cover for my new Colorado with a bak box, it took 3 weeks to arrive. Once it arrived... I installed it that night. The instruction are not very good and it took me 1-2 hours to install. I took my time because I didn't want to mess up my new truck, of course. When I was finished, I noticed that the cover was 1 inch to short!. thinking I just installed it wrong I adjusted it to flush up with the tailgate which left a large gap at the front of the bed. It was late so I went to bed, then work the next day. when I got home... I went to take another look at the cove and noticed the seals had baked off in the sun! I though to myself, its time to make a phone call. I called up there customer service and got some sarcastic guy who made me feel like I was a bother. I told him my concerns with the gap at the front of the bed which he ignored my question completely and went on to tell me to contact another guy in the company through email to send me new seals to install myself. I was not happy with this answer and how I was treated. so I took a few pictures and sent a email to this other guy in the company that the customer service guy gave me... and heard nothing. I was very concerned to say the least, so I pulled up my invoice to discover that even though I ordered directly through the companies website, Bak had a distributers fulfill the order. Luckily there customer service was much better but it took a month just to return the cover. however they would not give me 100% of my money back unless I ordered another cover. Which I did not. instead I found running boards I liked. Which I am still waiting for...
In summary
The Bak covers are junk and beware, they feel cheap they leak badly and are engineered terribly. I didn't event try to install the bak box because the water rivered into the front of the truck bed right where the box would have been. It would have soaked all the contents. The company does not listen to its customers when theres a problem. in order to have gotten my money back they required me to get a statement from GM saying that there bed is 1 inch longer. Which is just BS when its public knowledge, also if I just don't like a product can't I just return it?
I don't ever write bad reviews but this was just to much and I didn't what somebody else to get caught up in this crap. STAY FAR WAY FROM BAK Industries!!!