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Infotainment Screen in 2020 Colorado LT crashing/rebooting with Apple CarPlay

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73K views 168 replies 44 participants last post by  Ngel  
#1 ·
Not sure if this is the correct forum for this. But I've been having problems with my 2020 Colorado the day after I bought it with the Apply CarPlay crashing and rebooting the infotainment screen. I took it to the dealer and I really don't think they even checked it, as the truck was driven 1 mile... They just claimed GM is aware of the issue and are working on a fix. If that's the case why even bother dropping the truck off and wasting everyone's time.

-Anyways I happened to capture video of it. Anyone else here experiencing this issue?


 
#100 ·
I have been dealing with this issues since I got tummy GMC Canyon in 2019. Taken it to the dealer multiple times and finally got them to tell me that it is a known issue tihenthe radio and gmc/Chevy is working on a solution but no idea when that will happen I check in monthly to see if they have any updates but nothing yet. If I get this fixed I will post and update here.
 
#4 ·
Have you taken it to the dealer? He told me PIT#5790A was the bulletin...It really pisses me off when it happens. Also sometimes the truck will lag and the audio controls wont work or the hvac system, wont go up or down. The only thing thatll work is the gauges on the truck.
 
#11 ·
Was just at the dealer today with my 2021 Canyon and was provided the TSB PIT#5790A mentioned above. That TSB is specific to the radio/infotainment unit rebooting after adjusting the volume, which is what is affecting mine although mine constantly reboots no matter what I do (including doing nothing). They said GM is working on it, no fix yet and nothing they can do
 
#12 ·
Hahaha! Yep, nothing they can do about it because the fix would prob require replacement of the head unit. The issue is definitely volume related. I can confirm that mine glitches out like previously described way more often when I have recently adjusted the volume. Even more annoying is the glitch where the volume knob becomes unresponsive and then the volume just starts slowly creeping up and continues until it reaches maximum volume. The only way to get it to stop is to unplug your device from the charging cable and hold down the power button on the head unit for about 5-7 seconds to force it to power off. The more I experience it, the more I strongly believe that GM should elevate the priority level of a fix. I can see how someone unfamiliar with the glitch could easily cause an accident trying to prevent ear damage when it occurs. I can also see how it could cause permanent hearing loss if someone isn’t able to respond quickly enough. I’ll start keeping an old phone in the truck so that I can document this on video the next time it happens. It’s almost guaranteed to happen when using CarPlay on an iPhone 12 Pro.
 
#13 ·
Wow thankfully mine hasn't had that volume creeping to max issue, it just constantly reboots and sometimes drops volume and sometimes doesn't. I believe CarPlay was also triggering it but the volume knob/buttons was more consistent, I also have an iPhone 12 Pro, not sure if that has anything to do with it. Attaching the TSB I referred to as I couldn't find it available online

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#17 ·
Mine does something... similar... First time I start the truck, no problem. If I park it somewhere for some amount of time less than overnight (not sure what the ceiling is), the infotainment system boots up, but the radio crashes and restarts continuously as long as it's on. The cell reception icon in the bottom right corner flashes in time with the radio reboots. If I shut the truck down and restart it, sometimes it'll come back on (though the percentage of the time this works has decreased and the percentage of the time it misbehaves has increased over time). I've messed around with other systems under the infotainment system's purview, but it only seems to affect these two.

I took it to the dealer, and they updated the operating system. Didn't work. Turns out, they didn't actually succeed in their update, and updates not sticking is now a known issue (according to the service guy). I took it back in, and they updated it again. Still didn't work.

My issue is clearly different than the above that GM is interested in (volume knob/toggle never touched), and different than the other two posters (just the two failures rather than across the board). As an engineer who works with similar sorts of software/hardware systems, the problem for my part looks pretty obvious... You have two subsystems similar in nature, but otherwise unrelated. They both require some sort of antenna (radio and cellular), and both of those antennae possess certain physical characteristics that put them way out away from everything else, and often on their own discreet board... For them both to fail simultaneously and in lockstep with each other tells me either a plug isn't fully seated or the antenna module is faulty. GM has not yet reached this conclusion...

More specific to you guys' issue, I believe I read a bit ago that there was an issue with an iOS update that was causing problems like this. A simple iOS update would resolve it. I could be misremembering, but check for phone updates and report back.
 
#21 ·
The good news is that you aren’t losing your mind. It’s real. The bad news is that the problem doesn’t seem to be one that GM and/or Apple are in any kind of hurry to fix. The “workaround” is to only use Bluetooth and avoid CarPlay... they should probably remove CarPlay as a listed feature on the window stickers...
 
#30 ·
This is exactly what I have. One particular friend will consistently cause the issue. Usually I will momentarily hear them on my phone then nothing on the Colorado (2020), then the system will reboot. Also while just talking the volume will go up and down all by itself. Sometimes things come back OK after a reboot, sometimes I have to pull over and turn the truck off to get everything back. My dealer said of course said it is an Apple issue and wanted me to go back to IOS 13, like I would ever do that. I gave up.
 
#26 ·
I am having the same issue, dealer told me it was when the Apple and Chevy updates occur at different times, until both are running on the same versions it will happen. I do think it has everything to do with the phone model - I have an 11proMax. it only happens when I am on the phone - does not have to be utilizing gps and it never happens when I am running gps and not on the phone. I had a 2019 Nissan Murano before the Colorado and did not have Apple Carplay issues and system reboot issues - only with the 2020 Colorado and only after the updates began after the Apple 12 was released. I love my Colorado but do not love this problem. My husband has a 2020 Silverado 2500 HD, does not have this issue, but has an iphone 8 and has not been running the updates - still on IOS 13.5ish.....
 
#28 ·
1 thing that mitigated this for me was deleting the Bluetooth connection and only using CarPlay. I’m not sure if this really helped but mine only pukes out a little bit every couple weeks now. I end up with no audio or the black screen sometimes.
I just jumped onto it and it took 3-4 minutes for the Chevy logo to even pop up while I was driving down the road.... so my “fix” isn’t great lol
 
#35 ·
Have you done an internet search for this issue? Not being snarky - someone may have found a solution.

My '17 Colorado is the first vehicle I've owned with Car Play so I had to do some research to learn the in's and out's of the system. My phone would connect to the WiFi even though I had no data plan and when it did this, the whole thing was squirrelly. Turning off the WiFi solved my problem. Since then, either GM or Apple (or both) has done something that fixed my issue.

I was amazed at the number of vehicles and manufacturers having similar problems. And the seemingly random nature of the problems - one person has the problem but hundreds of others with the same vehicle and phone don't. Reading the issues convinced me that the issues probably aren't all GM's fault or all Apple's fault.
 
#38 ·
I have a 2021 Colorado Z71 using iPhone 12 Pro Max iOS 14.5.1 With USB Apple carplay using Google maps, and Apple music. Infotainment system randomly reboots with incoming phone calls. During a phone call, the volume levels blares uncontrollably, when I try adjusting the volume knob a few times the music level and phone sound levels are not independently controlled, volumes fluctuate drastically and then the infotainment system eventually crashes.. powers down and restarts. Super annoying and dangerous when trying to conduct business since I am on the road a lot. Love it when it works... hate it when it has a tantrum! Dealer is aware of the problem but offers no fix or work around solution. May, 05, 2021.
 
#41 ·
I gave up dealing with the dealership and stop using carplay. HOWEVER, I took a gamble and bought one of the wireless carplay adapters and after day 1 of using it I am happy to say no infotainment reboots. I will touch base over the next bunch of days and see if it continues. My issue was always around making a call. Sometimes sound came out of the phone, either speaker in the truck, neither speaker, sound go up and down on its own, radio stop working, turn signal sound stop working. . . . Haven't had any of those yet, but give it a few days for me to see if it was a coincidence