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Remote Start & On-Star resolved

17856 Views 24 Replies 16 Participants Last post by  3rdgenfan
So two months ago I had remote start programmed to OEM key fobs as have many here. In fact I read about doing it here.

I have read that it is possible get get the remote start feature added to the MyChevy app by simply calling onstar and letting them know once you’ve had it done. I’ve also read that it’s not possible unless the remote start was installed at the factory...

Two months OnStar has been telling me they are working on it. Last week I called again (they never call me) to see what the progress was to be told by the gal that no I can’t have it since BCM programming isn’t enough, the “kit” had to be installed. When I asked what the difference between what the dealer “installed” and what would be included at the factory was she said “I can’t tell you that, have your dealer call us and we will let them know to talk to GM.”

So.... Friday I was getting my oil changed and talked to the service manager about this. He said “bull shiz” your VIN shows up in the database as having remote start. I told him OnStar says my truck is not remote start capable. Bull shiz he says again...

He gave me a bulletin from GM (document ID 46000640 bulletin number 16-NA-335) that says

“ whenever a customer purchases a GM accessory remote start kit, has it installed on any of the vehicles listed above, and has the vehicle program to activate the remote start, the related VIN is added to a list which is fed to the on star team on a weekly basis. Within 10 days of vehicle programming, the on star team then enters this VIN into their database, which will then automatically enable the myBuick, myCadillac, myChevrolet, myGMC phone applications once the customer downloads them to their device, open an account, and excepts the terms and conditions.”

I called Onstar on Friday where I was told again that no my truck was not remote start capable and no I can not have remote start added to the app. I read them the above, gave them the document numbers and told them that it wasn’t my truck or GM’s problem, it was theirs and they had better update their database per the bulletin. I think I also said something about their tech support team sucking and how OnStar could kiss my... well you get the point. I was a bit pissed after arguing with the twit, the same twit I always seem to get when I call them...

This morning I get a call from onstar (yup her again) telling me that my app has been updated and remote start should now work. I ask her what changed since Friday when she told me no... she asks if there is anything else she can help me with... “nothing I expect you’ll be able to actually do anything about” & then I hang up, update the app and tada there it is, and what do ya know, it works.

So if your having problems getting OnStar to add remote start let them know about this bulletin and demand they update their database.

I can scan the document and post it here if any would like to have a copy...

F OnStar. They suck.
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Just talked with OnStar about adding my recently installed Remote Start to the MyChevrolet App. After giving a short life history to them they said it should be added to the app within about 2 weeks. We'll see if I get it added on on the first attempt.
Are you still within the 3 month free Onstar (full access)? Or are they still giving out free 5 year basic Remote Start access?

I wasn't sure if any of you guys who are adding this feature, are getting charged for Onstar coverage?

I didn't renew the full on star after the free 3 months. I have the basic for 5 years free. My Chevrolet app has the remote door locks and lights n horn already. I just ask them to add remote start to the app. They said sure and no mention of the paid upgraded service, but I'll keep and eye on my CC for any charges.
Just talked with OnStar about adding my recently installed Remote Start to the MyChevrolet App. After giving a short life history to them they said it should be added to the app within about 2 weeks. We'll see if I get it added on on the first attempt.

I now have the Remote Start on my Chevrolet App. Had a voice mail from OnStar today. They said it should have updated when I had the dealer install the remote start. Since it didn't they escalated my request. Had to log out and log back in to the app and boom it was there. It's been 7days since I called and requested the update. Not bad............
Had the app with remote start and lock/unlock and horn etc for 5 years on my 2016 Colorado, that one got totaled. I got a 2018 at the end of May it came with the App and could start/lock/unlock as a trial period 1 month! now if i want the app to work i need to subscribe. I called onstar and told them "I had it for 5 years on my last one"? they told they changed there policy at the beginning of May 2018.:clueless

I would never pay for onstar service! the ability to start my truck from my phone was nice but not worth what onstar was charging. on star is a huge waste of money most people have smart phone that can do what onstar offers and we are already paying for our phones.

I purchased in April 2018 and got the 5 yr basic foe free. I would never pay for Onstar.......
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