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I know many do not care for OnStar, but I thought I would pass this along. To be honest, I am frustrated with OnStar's website where you sign in with an account ID to "see" account status etc. It is slow and cumbersome and fails to (easily) tell you subscription expiration date, hands free calling minutes left, etc.
We have another vehicle also with Onstar and both had recently expired earlier this month. That resulted in the automatic monthly billing ($16.97?) which I hate. We only have protection package on both and hands free calling. I like to have OnStar for wife who often drives the grand kids around and finds it easier to make quick one or two minute calls using the hands free calling. Plus, the emergency aspect of it.
So I just hit the OnStar button in the truck, and after an initial Q/A with a customer rep and telling her I wanted to cancel, I got transferred to the "Cancellation Dept". I was already steamed because I spent some 45 minutes on the website trying to determine what I was exactly getting billed for the "monthly" billing. Long story short . . . don't bother .. just hit the OnStar button in the vehicle and say you want to cancel.
It turns out that my wife's car had expired first on Aug 8th and my truck on Aug 22. I just told her I wanted to cancel both, but wife still had 284 minutes left from a previous free calling minutes promotion. The rep immediately offered a "promotion" $63/6 month with tax deal and said she could double it up for a total of $126 for a year. She also transferred over 184 minutes I had left over on the truck previously from my trial period. I asked were there any promotional calling minutes at this time, and she said "Yes, I can throw in 200 minutes."
So , there's the deal. We travel in the truck up to remote places where cell phone coverage is spotty at best, so OnStar with the calling minutes is worth it to us for this price. Last year I had gotten an annual plan on the wife's car for about $140 and 30 minutes thrown in, so this current deal was pretty decent.