[bhavensinaz]

I have a 2021 Canyon with 13,000 miles on it. I tried to go somewhere today, but the key would not turn in the ignition. I tried both keys. No luck. I moved the steering wheel up and down. I made sure that the transmission was in park. I tried to turn the wheel left and right. It barely turns. I cannot move the gear shift. I do not know what else to try. Any suggestions?

 

[DieselDrax]

Sounds like the steering wheel lock is engaged. Try turning the steering wheel to the left and at the same time try to turn the key. If that doesn't work then turn the steering wheel to the right and at the same time try turning the key.

Sent from my SM-G986U using Tapatalk

 

[White016]

Yes, really pull on the wheel hard while turning the key.
Mine does this at times, just the steering wheel lock bound up tight. (hopefully in your case @bhavensinaz )

 

[16WhiteColly]

If its an automatic transmission try fully shifting into Park to make sure Park is engaged.

 

[_Montana_]

I always have a habbit of pushing on the brake while doing this too. Maybe it's from the days of me driving a manual so often? But I "feel" like it helps lol. Another reason I still engage the parking brake too.

 

[Rik B]

I had a vehicle once that would do that, it turned out to be a fuse.

 

[bhavensinaz]

I had my truck towed to the dealer yesterday. I could not get the key to turn no matter what I tried. Will let you know what they find to be the problem.

 

[RJL1983]

I always have a habbit of pushing on the brake while doing this too. Maybe it's from the days of me driving a manual so often? But I "feel" like it helps lol. Another reason I still engage the parking brake too.

Ha I do the same thing when I start any vehicle. Just out of habit.

 

[_Montana_]

I had my truck towed to the dealer yesterday. I could not get the key to turn no matter what I tried. Will let you know what they find to be the problem.

Sorry to hear about that. Let us know.

 

[Code4ar]

I had my truck towed to the dealer yesterday. I could not get the key to turn no matter what I tried. Will let you know what they find to be the problem.

Any update on the issue? Curious to know the resolution.

 

[bhavensinaz]

Not yet. It has been at the dealer for a week now. Friday, they said that they would get to it today. I am going to call them again tomorrow morning.

 

[bhavensinaz]

The service guy at the dealer called today. He said that both the lock cylinder and the ignition switch need to be replaced. They had to order both parts because they do not stock them, since they normally do not have these parts fail. Just my luck that it happened to me.

 

[gherbert]

Thanks for the update
That is a bummer that it happened at all
But, a positive that it not a issue that happens often at all according to them

 

[bhavensinaz]

Hi. My truck is still at the dealer waiting for the ignition switch. It has been there for four weeks as of today. They told me today that the soonest the part would be in, is in two more weeks. Has anyone else had an experience like this, where it takes months to get a simple part? Is this going on with all GM cars and trucks? Or is it just my dealer?

 

[Code4ar]

Hi. My truck is still at the dealer waiting for the ignition switch. It has been there for four weeks as of today. They told me today that the soonest the part would be in, is in two more weeks. Has anyone else had an experience like this, where it takes months to get a simple part? Is this going on with all GM cars and trucks? Or is it just my dealer?

It’s nationwide for a lot of parts. When one of our cars was wrecked, the repair shop said it would be upwards of 6 months to get parts before they ever started repairs. It’s all brands too, not just GM.

 

[BCC1579]

Hi. My truck is still at the dealer waiting for the ignition switch. It has been there for four weeks as of today. They told me today that the soonest the part would be in, is in two more weeks. Has anyone else had an experience like this, where it takes months to get a simple part? Is this going on with all GM cars and trucks? Or is it just my dealer?

If the 23s hit the lot before your truck is ready, see if they'll work out a nice trade for you.🤞

 

[gherbert]

Hi. My truck is still at the dealer waiting for the ignition switch. It has been there for four weeks as of today. They told me today that the soonest the part would be in, is in two more weeks. Has anyone else had an experience like this, where it takes months to get a simple part? Is this going on with all GM cars and trucks? Or is it just my dealer?

This type of issue has been sadly very common for all industries since around March 2020
And, there is not an end of this issue anytime soon

 

[joe70ss]

This type of issue has been sadly very common for all industries since around March 2020
And, there is not an end of this issue anytime soon

They should give a loaner or GM will pay for a rental car

 

[bhavensinaz]

They offered a loaner car. But, we also have a car and are both retired. The problem is thar our rv trailer was getting fixed when my truck died. Three days after my truck died the rv dealer called for us to pick up our trailer. The rv dealer is very understanding and said that they will just wait until my truck is repaired. We had hoped to do some camping during the cooler weather here in Southern Arizona. But, I guess we will just have to wait.

 

[bhavensinaz]

I finally got my truck back two days ago. It took six weeks to get the ignition switch and key cylinder replaced. The key cylinder was the part they had trouble getting.