2018 Canyon Hood Chips

3401 Views 32 Replies 12 Participants Last post by Ingeniero39, May 21, 2020

Ingeniero39

Discussion Starter · Apr 29, 2020

Hi guys! Long time reader, first time user here. Real quick, has anyone gotten chips in the hoods of there GM twins? I noticed them on my 2018 GMC Canyon today. I took one off and it felt like glass or a plastic shard. Please let know if you guys know anything

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1 - 20 of 33 Posts

trikermutha

· #2 · Apr 29, 2020

Take it back for warranty repair or replace if there was no damage done to it in the past.

Reactions: 2

Gerry Thornhough

· #3 · May 1, 2020

WTAF?! Never seen that before. Obviously a manufacturing flaw to me.

Reactions: 2

copoz28

· #4 · May 1, 2020

Paint is not that thick, appears more to be some type of filler was used for some reason in past.

Reactions: 1

Hunter62

· #5 · May 1, 2020

I agree with copoz28,

did you buy it new? If so take it to dealer, if not take it to where you bought it, an have them run a carfax on it,
check the underside of hood, to see if it is dented or patched....

Ingeniero39

Discussion Starter · #6 · May 1, 2020

The truck was purchased new. I been trying to contact the dealership but no luck. I guess I have to make a service appointment to have them check out the paint. Would the Corrosion warranty cover it? I just hit 60k miles on it

Gerry Thornhough

· #7 · May 2, 2020

copoz28 said:
Paint is not that thick, appears more to be some type of filler was used for some reason in past.

How can it be filler if it was a new vehicle though?

American Truck

· #8 · May 2, 2020 (Edited)

Gerry Thornhough said:
How can it be filler if it was a new vehicle though?

Chips are not uncommon on any vehicle, but that’s not a normal chip by any means. It almost looks like some kind of body filler with many layers of paint.
Many, many things can happen to vehicle before it reaches the customer. From damage in transit, the port where it was held, and of course the dealer. I could almost guarantee that did not happen at the factory. GM and dealer must stand behind that issue 100%. Do not accept anything less than a free and perfect repair. Make sure they warranty the work, so if it happens again your covered.

Reactions: 1

Iceman62

· #9 · May 2, 2020

My guess is truck/hood was damaged either (1) in transit, or (2) at dealer...either way - warranty will cover. Just need to get w/ the dealer f/ action. Keep us updated on progress.

Reactions: 2

Hunter62

· #10 · May 2, 2020

I remember seeing a chain binder from a car above bouncing on a hood of a car that was on a car hauler.

Gerry Thornhough

· #11 · May 2, 2020

American Truck said:
Chips are not uncommon on any vehicle, but that’s not a normal chip by any means. It almost looks like some kind of body filler with many layers of paint.
Many, many things can happen to vehicle before it reaches the customer. From damage in transit, the port where it was held, and of course the dealer. I could almost guarantee that did not happen at the factory. GM and dealer must stand behind that issue 100%. Do not accept anything less than a free and perfect repair. Make sure they warranty the work, so if it happens again your covered.

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streamintrip

· #12 · May 2, 2020

Hunter62 said:
I remember seeing a chain binder from a car above bouncing on a hood of a car that was on a car hauler.

I have observed same on a couple of occasions, but it is very rare. GM/dealer should make this right. My experience is that dealers do an inspection upon receipt from a car hauler so they won't be stuck for a repair after the fact. I wonder if the selling dealer has records to confirm any initial receipt damage.
This procedure is also EXTREMELY common with RV dealers receiving from OTR haulers.

Ingeniero39

Discussion Starter · #13 · May 4, 2020

Update #1: no response from the dealership. Tomorrow is a short work day for me. I'll bugg them tomorrow

Reactions: 1

C21964

· #14 · May 5, 2020

Well if the dealer continues to be "non-responsive" whatever the heck that means you need to escalate it. Weird and unacceptable.

Reactions: 3

Ingeniero39

Discussion Starter · #15 · May 8, 2020

Update: I was told by the dealership that the truck has to be inspected by both the service and the sales manager. So next Friday I'm going an be the first person at the dealership since I cannot make an appointment for stuff like that.

Reactions: 2

Gerry Thornhough

· #16 · May 8, 2020

Ingeniero39 said:
Update: I was told by the dealership that the truck has to be inspected by both the service and the sales manager. So next Friday I'm going an be the first person at the dealership since I cannot make an appointment for stuff like that.

Heh heh it's sounding like they already know what's up with this. Watch them play the "I've never seen that before" game. If it were me and when they say that, I would just stand there and stare at them until they gave me a new hood. Farting loudly helps also.

Reactions: 1

Ingeniero39

Discussion Starter · #17 · May 15, 2020

Update: Dealer told me that it's not cover since I got 60k miles on my second year of owner ship. The best they can do is payment assistance. They will basically cover half of the cost for a new hood or paint job. Even with the extended warranty it wasn't covered.

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trikermutha

· #18 · May 15, 2020 (Edited)

Or check with a body shop or scrap yard. Never know when a hood is laying around with your color

Better check my hood before the warranty runs out. I got a 2018 Canyon too..

Reactions: 2

Ingeniero39

Discussion Starter · #19 · May 15, 2020

Yeah check your hood. You don't want to be screwed over like me.

Reactions: 1

RWT

· #20 · May 15, 2020

Ingeniero39 said:
Update: Dealer told me that it's not cover since I got 60k miles on my second year of owner ship. The best they can do is payment assistance. They will basically cover half of the cost for a new hood or paint job. Even with the extended warranty it wasn't covered. View attachment 390881

I would try kicking it up the chain, contact GM customer care. That's an obvious defect and even though the warranty doesn't cover it GM customer care may step up. I have a friend with a very similar situation and GM fixed it. His car was almost 4 years old at the time.
My first thought when a dealership says they'll pay half, it means they should pay all of it and are trying to avoid doing so.

JMHO
No expertise implied or expressed

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